Support.
One person answers this inbox. Expect a reply within two days, usually sooner.
support@slatereader.com — for anything: sign-in trouble, a page that saved badly, a refund, a feature you wish existed.
Sign-in
Slate signs you in with Apple, Google, or a one-time code sent to your email. If a code does not arrive within a minute, check spam, then try again from slatereader.com/login. The same account works on the web, iPhone, Mac, and the browser extensions.
Purchases and refunds
Slate on the web is free. The iPhone, iPad and Mac apps, including sync across devices, are one lifetime purchase. Web purchases use Stripe and have a 60-day refund window, no questions asked — email us. App Store purchases are refunded by Apple: open reportaproblem.apple.com, sign in, and choose the Slate purchase. Restore a purchase on a new device from Settings → Restore purchase.
Deleting your account
Settings → Delete account removes your saved items, reading state, uploaded files, and preferences. If the button fails, email us and we will delete it by hand.